Welcome to ultimatemassagerzone.com, operated by Heavenly Massagers Ltd. We strive to provide you with high-quality products and excellent customer service. Our refunds and returns policy is outlined below to ensure a smooth and fair process for both you and our business.
1. Eligibility
We accept returns and issue refunds under the following conditions:
- The item must be returned within 3days of purchase.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase is required, such as order confirmation or receipt.
- Personal care items, such as massagers, must be returned in their original condition for hygiene reasons.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at mridulbhattacharjee43@gmail.com within7days of receiving your order.
- Provide your order number and reason for the return.
- Our Customer Support team will guide you through the return process and provide you with a return authorization and instructions for shipping the item back to us.
3. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and obtaining a proof of postage.
4. Refund Process
Once we receive the returned item and verify its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.
5. Restocking Fee
A restocking fee may apply to certain returns, particularly for items that require extensive processing or refurbishment before resale. Any applicable restocking fees will be communicated to you by our Customer Support team prior to processing your return.
6. Contact Information
If you have any questions or concerns regarding our refunds and returns policy, please contact our Customer Support team at heavenlymassgers@ultimatemassagerzone.com. We are here to assist you and ensure your satisfaction.
7. Address
Heavenly Massagers Ltd. Jorhat, Assam, India
8. Changes to Policy
We reserve the right to modify or update our refunds and returns policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Thank you for shopping at ultimatemassagerzone.com. We appreciate your business and strive to make your shopping experience enjoyable.